Monopolylive's Privacy Policy

1 What Information We Collect

Monopolylive collects certain necessary information to provide you with quality, secure gaming services. This data falls into two categories – what you provide directly, and what the system collects automatically.

Information You Provide Directly

• Personal identity: Full name, date of birth, nationality
• Contact Information: Email address, mobile number, home address
• Identity documents: Copy of National ID (NID), passport, or driving license (required for KYC verification)
• Financial Information: Mobile Pay/Nagad/Rocket number, bank account details (for deposits and withdrawals)
• Account Information: Username, password (stored in encrypted form)

Automatically Collected Information

• Device information: Device type, operating system, browser type and version
• Network information: IP address, internet connection type
• Usage Data: Pages visited, time spent, and games played
• Transaction history: Deposit, withdrawal & betting records
• Cookies & tracking data: Session cookies, preference cookies (see the Cookies section for details)

2 How we collect your data

Monopolylive collects information through several methods. It's important that you have a clear understanding of each one.

3 How We Use Your Information

Monopolylive uses the information it collects only for the specific purposes listed below. Your data is never used beyond those stated purposes.

• Account Management: To create, verify, and maintain your account.
• Service delivery: To keep gaming, deposits, withdrawals, and other features running smoothly.
• Legal Compliance: To fulfill KYC, Anti-Money Laundering (AML), and other regulatory requirements.
• Fraud prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your complaints and inquiries.
• Platform Improvement: To analyze your usage patterns and improve our services.
• Promotional Communications: To send you offers and updates with your consent (with the option to unsubscribe at any time).
• Responsible Gaming: To detect unusual gaming behavior and provide appropriate support.

4 Data Sharing & Disclosure

Monopolylive never sells your information. However, there are certain circumstances under which we may share it with third parties. These include:

• Service provider partners: Payment processors (Mobile Pay, Nagad, Rocket), identity verification agencies, and IT service providers — each receives only the data needed for their specific function and is bound by confidentiality agreements.
• Legal authorities: Information may be disclosed in response to court orders, lawful requests from investigative authorities, or national security requirements.
• Regulatory Authorities: Required information may be shared with licensing authorities and financial regulatory bodies.
• Business Transfer: If monopolylive is merged or acquired, user data may be transferred to the new entity – but will remain subject to this policy.

Your information is not shared for any purpose beyond those listed above. Any sharing is strictly limited to the minimum data necessary.

5 Cookies Policy

Monopolylive uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential cookies: Maintains login sessions and stores security tokens. These cookies are essential for the site to function and cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and other personalized configurations.
• Analytics cookies: To identify which pages are most visited and where issues occur — all data collected is fully anonymous.
• Security Cookies: Used to detect fraud and bot activity.

Cookie Controls

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

6 Data Retention Period

Monopolylive does not retain your data longer than necessary. Below are the retention periods for each data type:

Once the retention period expires, data is securely deleted or anonymized so it can no longer be identified.

7 Your Rights

As a monopolylive member, you have the following rights over your personal data:

8 Protection of Minors' Data

Monopolylive strictly prohibits use by anyone under the age of 18. We do not knowingly collect any data from minors.

• Age is verified at registration, and accounts cannot be created by anyone under 18.
• Identity verification is mandatory during the KYC process to confirm your age.
• If any minor's data is collected inadvertently, it will be deleted immediately upon discovery and the account will be closed.
• If a parent or guardian suspects their child has created an account, please notify us immediately.

9 Third-Party Services

Monopolylive uses certain third-party services on its platform. These services are intended to enhance your experience, though each operates under its own privacy policy.

• Payment gateway: Mobile Pay, Nagad, Rocket, and banking institutions process transactions and maintain their own security standards.
• Identity verification services: Trusted third-party providers are used to complete KYC verification. They receive only the information necessary for that purpose.
• Analytics Tools: Anonymous analytics data is used to understand site performance. No personal information is transmitted.
• Game Providers: Game providers may process certain session data to verify game outcomes and ensure fairness.

We only work with third parties whose privacy practices meet our standards. All data-sharing arrangements are governed by strict contractual terms.

10 Policy Updates

Monopolylive may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

• The "Last Updated" date at the top of the policy page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

We encourage you to check this page regularly. We always aim to keep our policies written in plain, easy-to-understand language.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to reach out. Our data protection team is always here to help.